About Us

Concept Care is a registered NDIS provider committed to delivering high-quality, person-centred support while building a strong, professional workforce. We focus on employing people who value accountability, respect, and ethical practice. Our approach is structured, compliant, and people-focused, ensuring staff are supported with clear expectations, proper training, and ongoing guidance.

We recruit for attitude, reliability, and capability, and invest in developing skills through structured onboarding and career pathways. By prioritising workforce stability, safety, and compliance, Concept Care creates an environment where employees can grow with confidence while delivering meaningful outcomes for the people we support.

What Drives Us

Our Vision

Our vision is to be a trusted and respected disability support provider known for quality, integrity, and workforce excellence. We aim to create an environment where people with disabilities receive safe, consistent, and person-centred supports, delivered by skilled and accountable professionals. At Concept Care, we believe strong outcomes for participants are built on strong systems, ethical leadership, and a well-supported workforce. We strive to set a benchmark within the sector for compliance, reliability, and continuous improvement, while fostering a workplace where employees feel valued, supported, and proud of the work they do.

Our Mission

Our mission is to deliver high-quality disability support that promotes choice, independence, and dignity, while building a professional and sustainable workforce. We are committed to clear processes, strong governance, and Fair Work–compliant employment practices. Through structured onboarding, ongoing training, and strong leadership, we support our staff to perform at their best. By aligning participant needs with skilled, well-supported workers, Concept Care ensures safe, consistent, and ethical service delivery across all areas of support.

Our Impact

2,100+ Supported
Since inception, Concept Care has supported over 2,100 participants, delivering consistent, person-centred disability supports that promote independence, safety and improved quality of life.

83% Client Satisfaction
An 83 per cent client satisfaction rate reflects our commitment to reliable service delivery, respectful engagement and continuous improvement across all areas of support.

250+ Support Workers
With a workforce of over 250 support workers, Concept Care delivers high-quality supports through a skilled, diverse and professionally supported team across multiple regions.

Industry-Leading Training for Support Workers

At Concept Care, training is structured, practical, and aligned with real service delivery. Our industry-leading training framework ensures support workers are equipped with the skills, knowledge, and confidence required to deliver safe, high-quality support. Training covers compliance requirements, participant safety, professional boundaries, and specialist skills where required. Ongoing learning, refresher sessions, and supervision ensure staff remain competent and supported as they grow. This commitment to training strengthens service quality, supports career progression, and ensures both participants and staff are protected through best-practice standards.

MEET OUR TEAM

As a passionate team of individuals striving to transform lives, we are bound to deliver quality care to help you or your loved one lead a fulfilling and independent life. With a shared sense of empathy, our multidisciplinary and highly qualified team comes from diverse ethnic backgrounds, which enables us to personalise the support provided.